• Windows Server 2003/2008 including Active Directory
• Microsoft Server products (Exchange, SQL, Etc.)
• Microsoft Terminal Services
• Anti-spam/anti-virus products (Barracuda, Trend Micro, etc.)
• Internet filtering products (Cymphonix, Surfcontrol, WebSense, etc)
• Routers, firewalls, and switches (Extreme networks, Juniper, Cisco, etc.)
• Routing protocols and configuration (OSPF, RIP)
• SSL and IPSec VPNs (Juniper, Cisco, etc.)
• VOIP (ShoreTel, etc.)

• BS in IT related field or 4-8 years of relevant IT experience. 
• Networking experience must include router configurations, VLAN configuration, wireless LAN configuration, and Layer 3 switch configuration. 
• Must be able to independently resolve complex problems using current job knowledge, research, and external resources. 
• Must have written and presentation skills which will be used to document analysis and to give technical presentations to small customer teams.
• Must be highly motivated and have strong customer service skills.
• Must also be willing to provide phone support to customers in a technical help desk role. 

• Microsoft Certification
• 2-4 years of VOIP experience, preferably with ShoreTel systems.
• Firewall, router, switch certifications (Extreme Networks ENA, ENS, Cisco, CCNA, CCIE, Juniper JNCIA, etc.)

Salary commensurate with experience.

• Maintain secure relationship with Vendors/Manufacturers
• Develop & maintain effective working relationships with all clients
• Work closely with sales account manager, follow up with requests, gather information and coordinate resources
• Enter/update data in Customer Relationship Management (CRM), Sharepoint; create reports detailing status of client assets
• Assist with documenting processes and procedures
• Process maintenance orders
• Provide assistance with accounts payable, accounts receivable, order processing, inventory and other business components

• Degree in business or accounting preferred
• At least 5 years business experience
• Possess strong working knowledge of MS Office, QuoteWerks and CRM
• Proactive; takes initiative to handle projects
• Utilizes proper telephone and email etiquette
• Strong interpersonal, verbal and written communication skills
• Advanced knowledge in file maintenance
• Strong organizational skills; ability to handle multiple priorities

• Assist in definition, documentation, and implementation of Peak UpTime service, delivery processes including project scheduling, resource assignment, status reporting, issue escalation and resolution, change management, etc.
• Act as liaison between clients and Peak UpTime to define client project requirements, scope of work, and other client engagement related agreements, as needed.
• Work with the Sales and Delivery Teams to define, document and acquire signoff of project scope and engagement processes.
• Assist in the functional design of the client's solution.
• Assist in the definition and documentation of system test cases.
• Knowledge management ownership for both internal and external solutions
• The ability to create and modify solutions and client expectations based upon changing client requirements
• Participate in the projection of skill set requirements and gaps for added products and/or services.
• Participate in selection and recruitment of Service Delivery resources.

• Bachelor's degree in Math/Science/Computer Science or related field
• 5+ years of total IT experience
• 3+ years of managing IT personnel, projects, vendors
• 5+ years of managing projects, teams and client requirements
• Firm understanding of metrics and quality management
• Must possess strong inter-personal relations and excellent verbal/written communication skills
• Ability to prioritize and meet deadlines
• Strong analytical and logical reasoning skills a must.
• Working knowledge of SharePoint, Microsoft CRM and content management systems a plus
• A certain degree of creativity and latitude is required
• Desire to develop new and innovative offerings to meet the needs of the marketplace and take ownership of delivery
• Developer skills a plus

Other Information: Oil and gas industry experience is a plus
                           Any experience in IT audit and compliancy is a plus

• Primary focus is to develop and close new business in Energy, Government, Medical, Manufacturing
• Generate, develop and close leads to grow territory 
• Develop underserved areas 
• Proactively soliciting, handling and closing RFP's
• Sales teaming to expand product offerings
• Participate in trade shows and networking opportunities as appropriate
• Other duties as assigned.
• Demonstrate safe working practices to other technicians

• Seek to understand business need within client organizations and  resolve with technology
• Responsible for teaming with Peak subject matter experts to create scope of Work for projects 
• Maintain accurate and up-to-date account and lead information in CRM and SharePoint
• Follow internal processes for new sales, including launching appropriate scheduling of resources, project set up and tracking
• Responsible for client-facing activities and overall client satisfaction

• External:

  o    Peak UpTime clients and staff

  o    Administration and Support staff

  o    Partners

• Internal:

  o    Leadership

  o    Marketing and Portfolio

  o    Network Operations Center Staff

  o    Parent Company

  o    Other Operations Staff